RETURNS & EXCHANGES
All our goods have a 14-day (counting from receiving the shipment) return and exchange policy. If you have received a wrong or faulty product, please contact our customer service right away.
Customers outside US need to cover the return shipping costs by themselves. We will ship the replacement items for free. If you have received a wrong or faulty product, please contact our customer service before sending the return package.
To be eligible for a return, item must be unused and in the same condition that you received it with no signs of use on it. The items must also be returned in their original packaging. With media products (e.g. CD's or DVD's) the shrink wrap and the possible seal have to remain unopened. If there were e.g. pet hair or stains on the returned product, unfortunatelly we can't accept the refund. However, if you have received a wrong or faulty product, you can change it to a new one.
After the return is approved a refund will be processed, a credit will automatically be applied to your credit card or original method of payment. Refunds processing may take some time but no later than 30 days after we have received your return.
If you haven’t received a refund in 30 days, first check your credit card or PayPal balance, then contact your credit card company, it may take some time before your refund is officially posted. Please remember that the payer is Checkout Finland Oy. If you’ve done all of this and you still have not received your refund, please contact our customer service.
Unfortunately we can't take responsibility for lost return packages In cases of exchange the delivery of replaced items may take awhile depending on the destination.
For any questions about returns, exhanges or refunds, please contact our customer service.